Last updated: 03/12/2025
These Terms & Conditions (“Terms”) set out how you may use [mrsbbathbodyhome.co.uk] (the “Website”) and how online purchases from us work. By using our Website or placing an order, you agree to these Terms.
1) About us
We are [Mrs B’s Bath, Body & Home / Legal Trading Name] (“we”, “us”, “our”).
- Trading address: 24 Gorsefield Avenue, Eastham, Wirral CH62 6BZ
- Email: info@mrsbbathbodyhome.co.uk
2) Who these Terms apply to
These Terms apply to consumer customers buying from our Website in the UK. If you are buying as a business, please contact us for business terms.
3) Using our Website
You agree that you will:
- use the Website lawfully and not misuse it (including attempting to hack, disrupt, or scrape it);
- provide accurate details when ordering;
- keep any account/login details secure (if accounts are enabled).
We can suspend or restrict access to the Website if we reasonably believe it’s being misused.
4) Products (handmade / small-batch)
Many of our products are handmade and/or produced in small batches. This means:
- colours, finishes, and appearance may vary slightly between batches;
- product photos are for illustration (we’ll always try to be accurate).
This does not affect your legal rights if an item is faulty or not as described.
5) Safety, suitability & allergies (important)
Our bath, body and home fragrance products should be used as directed.
You agree that you will:
- read labels/instructions and follow safety guidance;
- keep products out of reach of children and pets;
- stop use if irritation occurs and seek medical advice if needed;
- check ingredients/allergen information before use (where provided);
- for external use only unless a product clearly states otherwise.
If you have allergies, sensitive skin, respiratory sensitivities, or medical concerns, please contact us before ordering and/or consult a qualified professional.
6) How to place an order
- Choose products and add them to your basket.
- Go to checkout and enter delivery + contact details.
- Confirm payment.
Your order is an offer to buy. A contract is formed when we accept your order by:
- sending an order confirmation/dispatch confirmation email, or
- dispatching your items.
We may refuse an order (for example, due to stock issues, suspected fraud, or incorrect pricing).
7) Prices & payment
- Prices are shown in GBP (£) and include VAT where applicable.
- Delivery costs are shown at checkout before you pay.
- We take payment via Clover Payment Gateway/Klarna/Clearpay.
If we discover an obvious pricing error, we’ll contact you and give you the option to continue at the correct price or cancel for a full refund.
8) Discount codes & promotions
Discount codes:
- apply only as stated and may exclude sale items/bundles;
- cannot be applied retrospectively once an order is placed (unless we choose to help).
We can withdraw or change promotions at any time.
9) Stock & substitutions
If an item is out of stock or discontinued, we will:
- contact you to offer an alternative, or
- refund the unavailable item.
We won’t substitute without your agreement.
10) Delivery
- We deliver to [UK mainland / UK only / areas you cover] (edit this).
- Estimated delivery times are shown at checkout and are estimates only.
- Ownership of goods transfers to you when we receive full payment.
- Risk transfers to you when the order is delivered to the delivery address you provided.
If a parcel is delayed due to factors outside our control (postal delays, severe weather, etc.), we’ll do our best to help.
11) Cancellations & returns (online orders)
If you are a UK consumer buying online, you usually have the right to cancel your order under the Consumer Contracts Regulations 2013.
11.1 Your 14-day right to cancel (change of mind)
You can cancel within 14 days of the day after you receive your goods.
To cancel, email us at info@mrsbbathbodyhome.co.uk with:
- your name
- order number
- what you’re returning
11.2 Returning items after cancelling
After cancelling, you must return items within 14 days.
Unless we state otherwise:
- you pay return postage costs;
- items must be unused, in original packaging, and in a resaleable condition.
11.3 Hygiene/health seal exception
For hygiene and health protection reasons, we cannot accept returns for certain products if they have been unsealed/opened after delivery, unless the item is faulty. This may include (where applicable) bath/body products or any sealed items that are opened.
11.4 Made-to-order / personalised items
If any products are made to your specifications or personalised, you may not have a change-of-mind right to cancel (unless faulty). We will make this clear on the product listing.
11.5 Refunds
If you cancel within the permitted period:
- we will refund the item price and the standard delivery cost (if applicable);
- we may reduce your refund if the item is handled beyond what’s necessary to inspect it;
- we will process refunds within 14 days of receiving the returned goods (or proof of posting).
Refunds are made to the original payment method.
12) Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos where possible.
Nothing in these Terms limits your rights under the Consumer Rights Act 2015. If goods are faulty or not as described, you may be entitled to a repair/replacement/refund depending on the circumstances.
13) Gift cards/vouchers
If you sell gift cards/vouchers, add:
- validity period: [12 months]
- non-refundable and not exchangeable for cash
- can be used online only / in-store only / both
- lost or stolen vouchers may not be replaced
14) Reviews, comments & user content
If you submit reviews or content, you confirm:
- it’s your own, truthful, and not unlawful/abusive;
- you give us permission to use it for marketing (website/social media) unless you ask us not to.
We can remove content at our discretion.
15) Intellectual property
All Website content (photos, text, branding, logos) is owned by us or our licensors. You may not copy or reuse it without written permission.
16) Our liability
We are not responsible for:
- losses not caused by us;
- business losses (lost profits, loss of opportunity) if you are buying as a consumer;
- delays caused by events outside our reasonable control.
We do not exclude liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, etc.).
17) Privacy & cookies
We process personal data in line with our Privacy Policy and Cookie Policy
18) Complaints
If you’re unhappy, please email info@mrsbbathbodyhome.co.uk with your order number and details. We aim to respond within 3 working days.
19) Changes to these Terms
We may update these Terms from time to time. The version in force at the time you place your order will apply.
20) Governing law
These Terms are governed by the laws of England and Wales. Courts in that jurisdiction will have authority, but this does not affect any consumer rights you have to bring claims elsewhere where allowed.